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Terms and Conditions of Sale

1. Order and shipping information

After confirming the order, the customer will receive a tracking code at the email address provided. This code can be used to check the status of the shipment on the courier's website or through their customer service.

2. Modifying or cancelling an order

To modify or cancel an order already sent, you must contact us promptly:

Email: info@kiribiricaffe.com
Telephone: +39 0422 752540

Always indicate the reference order number.

3. Tax documents and corrections

To request copies of documents (invoices, delivery notes, etc.) or corrections to your personal information, please write to info@kiribiricaffe.com or call +39 0422 752540, always specifying the document or order number.

4. Customer Service

For reports, suggestions, or technical problems with the site: info@kiribiricaffe.com.

Company contact details

ORIGINE SRL – Registered office: Via Postumia 26/8, 31045, Motta di Livenza (TV)
VAT number: 04259940262
Customer Service: info@kiribiricaffe.com – Tel. +39 0422 752540

Payments

Payment Methods

Purchases can be made using the following secure methods:

Credit card
Advance bank transfer
PayPal

Advance bank transfer

The order will be processed only after payment has been received (within 3 days of placing the order). Otherwise, the order will be automatically canceled. The reason for payment must include the order number, date, and customer name.

Credit card

The amount is charged at the time of purchase. If the order is cancelled, the bank will reverse the transaction. ORIGINE SRL is not responsible for any delays attributable to the banking system. Card details are never stored or accessed by ORIGINE, but are processed directly by the bank via secure channels.

PayPal

With PayPal payments, the customer is redirected to the PayPal website to complete the transaction. Financial information is not shared with ORIGINE. If the order is cancelled or rejected, the refund will be made directly to the PayPal account.

Shipping

Costs

Free shipping on orders over €45 (in Italy).
For smaller orders, the cost is automatically calculated based on the weight of the items.
Customs duties and local taxes, if applicable, are the responsibility of the customer.

Delivery times

Delivery depends on product availability and the courier selected. The times indicated are estimates only and are not binding on ORIGINE.
In the event of unavailability (e.g., artisanal production or temporary stock shortages), we will inform the customer of the expected delivery times: they will be able to choose whether to wait or cancel the order.

Receipt of goods

Upon delivery, the customer must check:

that the number of packages corresponds to the transport documents;
that the packaging is intact.

Any anomalies must be reported immediately to the courier, signing "subject to inspection" and specifying the reason.
Any damage must be reported within 3 days of receipt.

If the shipment is unsuccessful for reasons attributable to the customer (incorrect address, failure to collect, etc.), a new shipment will be possible upon advance payment.

Delivery is not available by appointment or at set times.

Tracking

As soon as the shipment leaves, the customer will receive an email with a tracking code to follow its status.

Right of withdrawal

Pursuant to Legislative Decree 206/2005 (Consumer Code), the consumer customer has the right to withdraw from the purchase within 14 working days of delivery, except for legal exceptions.

📌 Exclusions (art. 59 Consumer Code):

perishable or short-expiry food products (e.g. ground coffee, coffee beans),
sealed food products that have been opened after delivery,
personalized or custom-made goods.

Returns are permitted for non-food items (e.g., cups, accessories), provided they are returned intact, in their original packaging, and unused.

Return shipping costs are the customer's responsibility. After verifying the integrity of the goods, we will issue a refund.

Legal guarantee

Food products: the warranty covers only defects in conformity at the time of delivery (e.g. damaged packaging, product different from the one ordered).
Accessories (e.g. cups): covered by a 24-month legal guarantee of conformity, valid for manufacturing defects and not for damage caused by improper use.

Privacy Information

Introduction

Pursuant to Articles 12, 13, and 14 of EU Regulation No. 679/2016 (GDPR) and Legislative Decree No. 196/2003 (Italian Privacy Code), we inform you that the personal data (“Personal Data”) provided through this website (the “Website”) will be processed lawfully, fairly, and transparently.

The Data Controller is ORIGINE SRL, with registered office in Motta di Livenza (TV), Via Postumia 26/8, Italy.
Email contact: info@kiribiricaffe.com

Purposes of Processing

Online purchases → Personal Data are necessary for the management and execution of the sales contract. Failure to provide such data will make it impossible to complete the order.
Newsletter and direct marketing → with explicit consent, data may be used to send promotional and informational communications regarding ORIGINE products and services. Consent is optional.
Customer support and inquiries → data submitted for support requests, information, or reservations will be processed solely for the requested service.

Processing Methods and Retention Periods

Personal Data will be processed using paper and digital tools, with adequate security measures.

Online purchases: retained for the time necessary to execute the contract and comply with legal obligations, and thereafter for a maximum of 1 year.
Newsletter and marketing: retained until withdrawal of consent or exercise of data subject rights.
Customer service requests: retained for the time necessary to handle the request.

Data Communication

Data may be disclosed to:

third parties or public entities to fulfill legal obligations or purposes directly related to contract execution;
service providers (technical, logistics, marketing) strictly within the declared purposes.

Data Subject Rights

At any time, users may exercise their rights under Articles 15–22 GDPR:

access, rectification, erasure, restriction, and data portability;
objection to processing;
withdrawal of consent, without affecting the lawfulness of processing based on consent before withdrawal.

It is also possible to lodge a complaint with the Italian Data Protection Authority.

Requests should be sent to: info@kiribiricaffe.com

Consent and Minors

Consent may only be given by individuals aged 16 or over.
If data are provided by minors under 16, parents or guardians may request deletion by writing to info@kiribiricaffe.com.

Cookie Policy

What are cookies

Cookies are small text files sent by websites to the user’s browser for navigation, analysis, or customization purposes.

Types of cookies:

Technical cookies: necessary for navigation and site operation – do not require consent.
Analytics cookies: used for statistical purposes; anonymized if processed directly by the website owner.
Profiling cookies: used to deliver targeted advertising – require consent.

Who installs cookies

First-party cookies: installed directly by the Website.
Third-party cookies: installed by external services used by the Website.

Cookie duration

Session cookies: deleted when the browser is closed.
Persistent cookies: remain stored until expiration.

The duration of each cookie can be viewed through the Cookie Manager.

Cookie consent management

Upon first access, a banner allows the user to:

accept all cookies,
refuse all non-essential cookies,
customize preferences through the Cookie Manager,
close the banner and keep only technical cookies.

Consent can be modified or revoked at any time via the Cookie Manager available on the Website.

Stored consent is valid for up to 6 months, after which it will be requested again.

How to control cookies

Users can manage or delete cookies:

through our Cookie Manager,
by adjusting browser settings (Chrome, Firefox, Safari, Edge).

Exercising Rights

For privacy and cookie-related requests, please contact:
📧 info@kiribiricaffe.com
📮 Via Postumia 26/8, 31045 Motta di Livenza (TV), Italy